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user_5qy9rh
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Thursday, May 29th, 2025 10:22 PM

Getting texts about getting an upgeaded Gateway at no cost

I have gotten a text message a couple of different times recenty stating this: 

"Hi, its Xfinity followuing up to remind you that while we've increased the speeds included with your internet plan, you need ti upgrade your Xfinity Gateway to receive them. 

Would you like us to ship you a new, upgraded Gateway at no extra cost?

1- Yes, ship me a new Gateway

2- No, I'm not interested"

Is this a scam?

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Updated 

2 days ago

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XfinityMatthew

Official Employee

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241 Messages

2 days ago

Hello user_5qy9rh , we routinely upgrade our speeds at no additional charge to our customers. Depending on how old your modem is it may no longer support the new speeds efficiently. Have you had the current modem for a while?

 

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user_5qy9rh

Visitor

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2 Messages

@XfinityMatthew​ yes, since installed in 2017

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2 days ago

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XfinitySara

Official Employee

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1.8K Messages

It sounds legitimate, @user_5qy9rh. Do you see the same kind of message or alert when logging into your account, either online or with the app? Our team is awesome to work with because we can always double-check things from our end if you need us to :)

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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