Visitor
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5 Messages
getting support
1. Tree was down on wires due to the recent storm, but the tree was cleared yesterday by PPL.
2. Comcast wires dragging on ground as a result of the downed tree
3. Need someone to come and re-adjust cable support in neighbor's back yard (where the cable is dragging)
user_4j3tw6
Visitor
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5 Messages
14 hours ago
Please see #[Edited: "Personal Information"] OR #[Edited: "Personal Information"]
(edited)
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XfinitySara
Official Employee
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2.7K Messages
13 hours ago
Hello and thank you for reporting this, @user_4j3tw6! Our team would love to help however we can. To clarify, are your services affected by this at all? If not, then that's good news! It sounds like the line is located on a neighbor's property and not your own, is that right? May we ask if you've already attempted to raise a ticket using the Xfinity Assistant? Customers and non-customers alike should typically be able to report these kinds of concerns that way, which is often the quickest method for scheduling our field team to come address things. Let us know if you still need our help, and we're happy to take a closer look at everything.
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