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Visitor

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2 Messages

Monday, February 28th, 2022 2:53 PM

Closed

Getting Started Package hasn’t shipped

I ordered the getting started kit to set up wifi services on 2/18 so that I could have service starting 2/28 at the latest. Today is the 28th and I still haven’t received any communication that my kit has begun shipping. I just wish I could speak with someone about it over the phone.

Official Employee

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557 Messages

11 months ago

Hello there & Happy Monday!
We're your one stop shop for all things Comcast, and would be delighted to take a look at the order that had been placed for you! Due to the sensitivity of the information needed, if you'd like to join us in a private message here, we can bring up some additional details to check that out for ya! 
Please follow the steps outlined below to do so, and we'll be readily available for you! 

Visitor

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2 Messages

@XfinityChelseaA​ there are no steps outlined

Official Employee

 • 

557 Messages

11 months ago

My apologies! Here they are!

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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