Getting Started Kit - Not shipped

Hello,

Same situation as this post: https://forums.xfinity.com/conversations/customer-service/getting-started-kit-not-shipped/67e53b9067ee1e6646d5e0cb

I ordered a Getting Started Kit and it has been 5 business days without any email that the kit was shipped. I selected 3 to 5 business day shipping, but no email yet that it was shipped and nothing to indicate on my account either. Of course my first bill was posted, which I am not paying until I recieve the kit considering I don't have Xfinity internet yet.

When will I receive the kit?

Responses

EG

Expert

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110.1K Messages

19 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

Official Employee

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1.3K Messages

19 days ago

user_g3mgvx Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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dalton_478

Visitor

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1 Message

I also have this problem. It's been 7 business days and the kit has not been shipped, but I did get notice of an upcoming bill.

There is no chat icon in the top right of the page for contacting support. And I am signed in.

Like

Reply

9 days ago

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XfinityKassie

Official Employee

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1.7K Messages

dalton_478 I'm sorry to hear you haven't received your shipment yet. I'm happy to help you get this figured out today. Try this instructions for sending us a DM. Please feel free to let me know if you run into any issues.

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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