1 Message
Getting Started Kit - Not shipped
Hello,
I ordered a Getting Started Kit and it has been 6 business days without any email that the kit was shipped. I selected 3 to 5 business day shipping, but no email yet that it was shipped and nothing to indicate on my account either. Of course my first bill was posted, which I am not paying until I recieve the kit considering I don't have Xfinity internet yet.
When will I receive the kit?
XfinityEricB
Official Employee
•
2.1K Messages
26 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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