1 Message

Tue, Sep 28, 2021 4:38 PM

Getting Started Kit Not Shipped

I purchased service early on the morning of the 25th so that I would be able to activate internet when I moved into my new apartment on Wednesday, the 29th. However, it is now Tuesday afternoon and the Getting Started kit has yet to ship. This is absurd. I need internet in order to work from home.




89.8K Messages

1 m ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast employees for assistance. 

Official Employee


338 Messages

1 m ago

Good morning @user_46a07b and thank you for reaching out to our Digital Care Team on our community forum today. We are sorry to hear about the issues with your Getting Started Kit and would be happy to look further into your order to see what's going on and how we can help so you can get your services activated. To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.


Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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