Getting Started Kit Not Sent

Hello, @user_r5aiov! Thanks for creating this post. That is definitely something we need to take a closer look at for you (it typically shouldn't take that long to receive equipment, especially if billing has started). And our team is always more than happy to help! Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!