Visitor
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2 Messages
Getting Started Kit hasn't shipped?
Hello, I order the getting getting started kit with the router/modern on Feb 22, 2022. I asked for it to be delivered on 3/1/2022, but I don't think it has even shipped yet. It says "We'll notify you once your Getting Started Kit is on the way" and that message hasn't changed in the past few days.
CCBrandon1
Problem Solver
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770 Messages
3 years ago
Hello. That is great to read you have picked us as your go to provider, we look forward to a great relationship. I can appreciate the importance of ensuring your equipment is delivered on time.
Shipping of your Getting Started kit can take three to five days for standard shipping and one to two days for expedited shipping (excludes Sunday). I am confident the equipment will be delivered on time. I will check in with you here throughout the week to ensure you received the equipment as expected. Bear in mind you are more than welcome to set up an appointment at your local store, and our amazing store associates can also hand you the equipment directly. Here is store locator if needed.
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