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randizzle100
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Tuesday, November 11th, 2025 5:48 PM

Getting service in new construction

Address: [Edited: "Personal Information"]

This is a newly constructed duplex residential building.
It sits next to a house that already has Xfinity, and there appears to be a tap on the utility pole behind the building.
The electrician already laid the conduit underground for cables to be pulled through. However, the people I have spoken to at Xfinity said that my address isn't in the billing system yet and that it could take months.
Can someone help sort this out?

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2 hours ago

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XfinityThomasD

Official Employee

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1.5K Messages

2 hours ago

 

randizzle100 Thanks for creating a post on our Community Forums. My team can assist in creating a ticket to have our Serviceability Team survey the area and see if the new address can be added to our system. I believe the mention of it taking a few months would depend if construction needs to be completed, since it can take time to survey, plan, get required permits, and the actual construction needed. To get started, please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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