getting service in new construction - existing house demolished, established neighborhood

Nearing completion of a new to us home (on property that we own already). Original house demolished so we need new wires from the pole across the street. Previous wires were above ground, new ones to be underground. Who do we schedule this with?

Thanks

Mauro

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EG

Expert

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113.3K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEmilyB

Official Employee

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2.3K Messages

6 hours ago

user_snyht5 Welcome to our community forum and thank you @EG for moving this post for greater visibility :). Is the new construction home registered with USPS? If so, I can open a serviceability ticket to have my construction team start the process of connecting your home to our network. We're so excited to provide you with service you love ❤️

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

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Customer Service

user_snyht5

getting service in new construction - existing house demolished, established neighborhood

EG

XfinityEmilyB

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