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user_snyht5
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3 Messages

Sunday, September 14th, 2025

getting service in new construction - existing house demolished, established neighborhood

Nearing completion of a new to us home (on property that we own already). Original house demolished so we need new wires from the pole across the street. Previous wires were above ground, new ones to be underground. Who do we schedule this with?

Thanks

Mauro  

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Updated 

22 days ago

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EG

Expert

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113.9K Messages

30 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEmilyB

Official Employee

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2.4K Messages

30 days ago

 

user_snyht5 Welcome to our community forum and thank you @EG for moving this post for greater visibility :). Is the new construction home registered with USPS? If so, I can open a serviceability ticket to have my construction team start the process of connecting your home to our network. We're so excited to provide you with service you love ❤️
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

 

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user_snyht5

Visitor

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3 Messages

@XfinityEmilyB​ Hi! I've replied directly with a direct message but haven't seen anything in response? Could you please confirm receipt? Thanks!

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25 days ago

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XfinityAdrienne

Official Employee

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1.6K Messages

Thank you so much for reaching out to us, @user_snyht5! We did reply to your DM messages with us. Please return to the DM, and we would be happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

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user_snyht5

Visitor

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3 Messages

Hello again. I suppose part of the problem may be that I'm overseas right now but yes, someone did reply to my message. The message tag says the response was a couple of minutes after I posted my DM. I was on line for a good 10 minutes after posting the DM and nothing came in in that time. I've just responded again to the DM thread (11:28 GMT) and as of now, 11:48 GMT, no one has responded? I tried starting a new DM to Support but it only re-opened the one where I am (still) waiting. Help, and thanks.

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22 days ago

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