Visitor
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1 Message
Getting sent a new modem
I am a new customer. I just set up and I set up my Internet in my new apartment I told the person I have my own modem but I am now getting sent a modem that I don’t need
Visitor
•
1 Message
I am a new customer. I just set up and I set up my Internet in my new apartment I told the person I have my own modem but I am now getting sent a modem that I don’t need
XfinityThomasB
Official Employee
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2.3K Messages
5 hours ago
user_vby0ea I would love to help get this modem issue sorted out.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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