Visitor
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1 Message
Getting scammed on a trade-in
I completed my trade-in within a week of getting the return label sent to me by Xfinity and am pretty much scammed out of $700. USPS tracking for the device shows it was lost since November and they refuse to approve a claim on the device. Xfinity has had multiple open tickets with me regarding this but they tell me to either make a claim with USPS, or reach out to Assurant. Assurant keeps claiming they have zero involvement with Xfinitys trade-in process.
Because Xfinity provided a return label with no insurance, it's their responsibility. Had I shipped this with my own label, I would have gotten the insurance and I wouldn't be dealing with this issue. Because all of Xfinitys support is overseas, it's worse than talking to a 3 year old, legitimately the worst customer service any company can offer. If it's not resolved within a week, I will have to take my mobile lines elsewhere, and take legal action, I have plenty of chats and documentation to do so.
XfinitySara
Official Employee
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2.3K Messages
8 hours ago
Hello, @user_pw2xoa. We'd definitely like to take a closer look at this and escalate things on your behalf however possible. Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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XfinityJustinC
Official Employee
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2K Messages
6 hours ago
@user_pw2xoa I appreciate you sending the direct message with the requested information, I'll follow up with you there to continue with the lost package concern.
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