Getting return request emails from Complete Recovery Corporation.

@XfinityRaf​ I tried to check https://customer.xfinity.com/devices/returns/new but there's no device listed. Is there any other ways to get a UPS label? I live a bit far from the stores.

Thanks for giving that a try. If you could send our team a direct message with your full name and full address, I can ship out a return kit to you. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it
 

Hello @user_3k0fwc, We partner with an outside company to encourage customers to return unreturned equipment from those who are disconnected, are pending disconnection, or have active accounts with disabled equipment. These contractors may call them to return our equipment to an Xfinity Retail Store or UPS drop-off location. Due to how scammers copy things it is always best to confirm with us when you receive an email or call that is questionable. 

I have a follow-up question for the Xfinity employees:

Why does your system not log that a customer already has returned the equipment, which then requires the customer to respond to your third party company (Complete Recovery Corporation) in order to confirm this?

Thankfully I scanned a copy of the receipt and also took photos of all equipment before we returned it.  This is another example of poor customer service (and insufficient procedures and/or systems), which I hope that you will rectify.  After being Xfinity customers for 10+ years, our family likely will not return unless and until significant improvements occur (including pricing).