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user_b36a90
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Wednesday, July 9th, 2025 6:09 PM

Getting return request emails from Complete Recovery Corporation.

I received an email from compete recovery corporation saying that they are partnered with Xfinity and that I need to return an equipment. But, this was not mentioned when I cancelled my service. Is this email scam or legit?

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5 hours ago

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XfinityRaf

Official Employee

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1.1K Messages

6 hours ago

Good morning @user_b36a90, and thanks for posting here today with your question. If you have any equipment (cable box or gateway) that we provided, you will need to return it to avoid being charged. If you have a nearby XFINITY store, you can drop it off there. You can also return it to a UPS store, you'll just need to box it up beforehand. Let us know if you have any questions. 

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user_b36a90

Visitor

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3 Messages

@XfinityRaf​ I tried to check https://customer.xfinity.com/devices/returns/new but there's no device listed. Is there any other ways to get a UPS label? I live a bit far from the stores.

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5 hours ago

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XfinityRaf

Official Employee

 • 

1.1K Messages

Thanks for giving that a try. If you could send our team a direct message with your full name and full address, I can ship out a return kit to you. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 hours ago

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