Getting repeat notices about new device connected for the first time (Wife's phone)

Hi there, @kewpy I've received similar emails when friends and family come to visit and their devices connect to my network. Even if they had their devices connected before in the past. This article, https://comca.st/3cui44g, helped me remove the notification emails and texts from appearing and I haven't had any issues since. -Richard

I went to the article that XfinityRichard suggested: https://comca.st/3cui44g, and while there were some slight differences in what I was seeing on my phone, I believe I found and unchecked the things that the article suggested. That was a few weeks ago, and it's possible it "fixed" the issue, but hard to know for sure as the messages were sporadic and random. I figured time will tell. 

HOWEVER........... (and I didn't make the connection to it until today, when troubleshooting the lack of ANY Comcast Email notifications on my phone Lock and Homescreen), it's possible it sabotaged ALL Comcast email notifications-At least I THINK that's what's causing the problem. (Read on)

It dawned on me just the other day that I wasn't getting the usual Email Icon for newly arrived mail on my Pixel 7 (using Edison mail), on my Lock AND Homescreen. It was only when I opened the app that new emails arrived. Now, I don't really rely on my phone for emails much, unless I'm out, as I'm on my desktop all day, but when I realized there was something "missing" on the phone, I contacted Edison Email and we tried to troubleshoot the problem. The App DOES properly receive and display the "pushed" new email notification from other accounts in Edison, but NOT from Comcast emails!

So I went back into the Xfinity APP and put back the checkboxes that I had unchecked to stop the annoying and unwarranted  "A new device has joined your WiFi network for the first time" notices, BUT.....I'm STILL not getting the Push notifications that would display a new email on the Lock and Homescreens. Again, this is only for Comcast emails.

And to the best of my recollection, I've not changed anything else on the phone for a long time, only just that attempt to stop the annoying Wifi emails that meant nothing. 

So, Edison is suggesting it's a Comcast issue, but to their credit, are still willing to assist. 

Any thoughts would be appreciated. 

Hello XfinityRaul

The phone is a Pixel 7 and has been working flawlessly until this cropped up. 

Yes, I've looked at that, thank you for the suggestion. As mentioned, notifications have been working for Comcast mail flawlessly for 2 years now, but suddenly stopped. 

Well, per the Edison support, while I didn't remove the app completely, I deleted the account, rebooted and added the account back. I had saved a screenshot of the settings, as well as referencing Xfinity's setup specs, and the account sends and receives mail again. But, just as before, no email notification icon on the black lock screen, nor a blue "dot" in the corner of the email icon on the home screen, when a new mail comes in. 

Well, I probably could try to delete the app and see if it helps. Not sure if I'll loose any emails, but not that important if so.

But... keep in mind that the app IS working ok, in regards to producing and displaying both the "dot" on the homescreen icon, as well as displaying the envelope icon on the lock screen for the OTHER email accounts in the app.

So it would seem to point to something regarding Comcast mail not producing the "push" notification, as it's the only account in the app that fails to display a new mail notification. 

Does anyone know if maybe there's something on the Comcast side that is responsible for pushing? And come to think of it, it's only when I open the app and then it "refreshes" after a few seconds, that new emails are displayed. I guess the app is "fetching" it from the server? Maybe that's a clue?

Hello, Happy to report that the problem is FIXED!!! Only thing is, I didn't do anything to fix it!!!!!

Yesterday, just before the Super Bowl started, I got an email on the phone from my Comcast account, and the "New Email" icon showed up on the Lock Screen! Plus, the notification sound rang out, and when I went to the Home Screen, there was the Blue "Dot" on the App's icon, just as everything had been working before for almost 2 years, before it suddenly stopped.  It seems it "broke" mysteriously and corrected itself, just as mysteriously!

Unless.....Per your comment that you would "Pass this discussion along to the engineering team" occurred, and they indeed found something amiss, and corrected it. 

Is there any way to find out if that was so? That would be helpful to know if the problem crops up again, so I could bypass all of the prior troubleshooting steps and get directly to the right place to have it fixed. 

Thank you. 

Hello, I need to correct you on your last point: I DID NOT uninstall and reinstall the APP!!! 

We only discussed it, and I was hesitant to do that unless a last resort. I ended up doing NOTHING, and the problem corrected itself! 

So again, uninstalling the app DID NOT occur. The problem resolved by some other Unknown means, unless, as I said, the engineering team found some anomaly with the Push notifications on my account and corrected it. That, BTW, is the belief of the APP's support team. 

Thank you.