Frequent Visitor
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16 Messages
Getting repeat notices about new device connected for the first time (Wife's phone)
I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home!
I always get this, (below) but the phone name always has a different number after it, besides the -20 seen here: (Sometimes -61 or -70)
A new device connected to your home network for the first time.
Details on the newly-connected device:
Name: Debra-S-S25-Ultra-20
Brand: Unknown
Type: UNKNOWN
Model: Unknown
OS: Unknown
Over the years, I would occasionally get a message like this, but lately, it's been fairly frequent and always pertains to her Samsung S25 Galaxy Ultra.
Is there a way to stop getting these notices?
XfinityRichard
Official Employee
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2.9K Messages
21 days ago
Hi there, @kewpy I've received similar emails when friends and family come to visit and their devices connect to my network. Even if they had their devices connected before in the past. This article, https://comca.st/3cui44g, helped me remove the notification emails and texts from appearing and I haven't had any issues since. -Richard
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kewpy
Frequent Visitor
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16 Messages
5 hours ago
I went to the article that XfinityRichard suggested: https://comca.st/3cui44g, and while there were some slight differences in what I was seeing on my phone, I believe I found and unchecked the things that the article suggested. That was a few weeks ago, and it's possible it "fixed" the issue, but hard to know for sure as the messages were sporadic and random. I figured time will tell.
HOWEVER........... (and I didn't make the connection to it until today, when troubleshooting the lack of ANY Comcast Email notifications on my phone Lock and Homescreen), it's possible it sabotaged ALL Comcast email notifications-At least I THINK that's what's causing the problem. (Read on)
It dawned on me just the other day that I wasn't getting the usual Email Icon for newly arrived mail on my Pixel 7 (using Edison mail), on my Lock AND Homescreen. It was only when I opened the app that new emails arrived. Now, I don't really rely on my phone for emails much, unless I'm out, as I'm on my desktop all day, but when I realized there was something "missing" on the phone, I contacted Edison Email and we tried to troubleshoot the problem. The App DOES properly receive and display the "pushed" new email notification from other accounts in Edison, but NOT from Comcast emails!
So I went back into the Xfinity APP and put back the checkboxes that I had unchecked to stop the annoying and unwarranted "A new device has joined your WiFi network for the first time" notices, BUT.....I'm STILL not getting the Push notifications that would display a new email on the Lock and Homescreens. Again, this is only for Comcast emails.
And to the best of my recollection, I've not changed anything else on the phone for a long time, only just that attempt to stop the annoying Wifi emails that meant nothing.
So, Edison is suggesting it's a Comcast issue, but to their credit, are still willing to assist.
Any thoughts would be appreciated.
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kewpy
Frequent Visitor
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16 Messages
4 hours ago
Hello XfinityRaul
The phone is a Pixel 7 and has been working flawlessly until this cropped up.
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kewpy
Frequent Visitor
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16 Messages
4 hours ago
Yes, I've looked at that, thank you for the suggestion. As mentioned, notifications have been working for Comcast mail flawlessly for 2 years now, but suddenly stopped.
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kewpy
Frequent Visitor
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16 Messages
3 hours ago
Well, per the Edison support, while I didn't remove the app completely, I deleted the account, rebooted and added the account back. I had saved a screenshot of the settings, as well as referencing Xfinity's setup specs, and the account sends and receives mail again. But, just as before, no email notification icon on the black lock screen, nor a blue "dot" in the corner of the email icon on the home screen, when a new mail comes in.
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