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Lawyering_up
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Saturday, October 12th, 2024 8:30 AM

Getting ready to hire a lawyer

I've been trying to get through to the billing department for weeks, after transferring my services went wrong and my app failed to show me billing info. I was overcharged, my service was cut off, and now Xfinity is continuing to bill me monthly for services they already shut off. I have made several attempts to get in touch with the billing department, and have been lied to, harassed, and fraudulently billed. I have been told 4 times that I would receive a call back from billing, and was never contacted, yet their collections team harasses me daily. I will be consulting a lawyer this week if someone does not reach out within the next business day. The fact that there's already a tag called #customerservice #terrible #annoyed sums up how incompetent Xfinity representatives are. 

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30 days ago

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EG

Expert

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107.1K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKassie

Official Employee

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1.3K Messages

1 month ago

 

Lawyering_up Good morning! We appreciate you taking the time to reach out to our Community Forums Support, and bringing your experience to our attention. It can be super frustrating not getting the resolution you are looking for. I would be honored to take a look into your account, and get you in the direction for a resolution. To begin, can you please send a Direct Message with your name, the name on your account if different, and the service address we will be working with today? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
 

 

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Lawyering_up

2 Messages

I will not be messaging your support, they've wasted hours of my time. I will be reporting you to the BBB and likely the FCC as well.

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30 days ago

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XfinityRichard

Official Employee

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1.4K Messages

Hi there, @Lawyering_up I'm sorry for the inconvenience, we're here to assist you. If you would like further assistance, please don't hesitate to reach back out and we can get to the bottom of your concerns.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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30 days ago

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Again

Expert

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31K Messages

@Lawyering_up​ 

The employees here are Corporate employees, not the ones you've probably spoken with already.  You might want to give it a shot.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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30 days ago

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