Shwn611's profile

Regular Visitor

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2 Messages

Sat, Dec 26, 2020 9:00 PM

Getting purple screen hbo max

I upgraded my service on Friday to get HBO Max and it worked for 10 minutes and now all I get is a purple screen. How do I fix?

Responses

Accepted Solution

New Poster

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1 Message

5 m ago

I had the same thing and had to go in and clear history and cookies from cable box. Here is where you can find the steps to do it:  https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage.  Once you do that, it logs you out of all apps and you should be able to sign back into HBO Max.  

 

Side note: unplugging, system refresh, etc. did not help. It's as if the app gets hung up online and you have to get logged out and log back in to fix it. 

ComcastTambrey

Official Employee

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2.7K Messages

5 m ago

Hello, @Shwn611! Welcome to the Xfinity Forums.

I'm sorry to hear you are having troubles with HBO max and I'd love to help get this fixed so you can enjoy it again. I know it has definitely been one of my favorite features lately! 🙂

 

Can you give us a little more info about exactly what you are seeing such as error messages and when you are seeing the purple screen?

 

If possible, please also tell us what types of troubleshooting steps you've already taken. 

 

I look forward to your reply!

I am an Official Comcast Employee.
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Regular Visitor

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3 Messages

5 m ago

OMG! THANK YOU!!!

Regular Visitor

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2 Messages

5 m ago

Worked@ thank you

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