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user_bf0dcd
1st Topic

Visitor

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5 Messages

Friday, July 1st, 2022 10:25 PM

Closed

Getting only 5% of the advertised speed

I signed up for 900 mb plan but through speed testing on Comcast speed test and speedtest.net, I'm only getting 50 to 60 mb on download. That's less than 10% of advertised speed! I'm using TP Deco AX3600 with Arris S33 modem. I tested both on my phone and laptop, but getting similar speedtest results.

Please help!

Question

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Updated 

3 years ago

580

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CCCassandra

Problem Solver

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502 Messages

3 years ago

Hi @user_bf0dcd! Thank you for joining us on the Xfinity Forums for help with this speed issue. I know from experience how upsetting slow speeds can be, so I'd be happy to help with this! It's good to know you checked the speed on multiple devices. Did you also try a reset of the modem to see if this helps it sync up to the right speed?

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user_bf0dcd

Visitor

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5 Messages

@XfinityCassandra​ - I restarted both modem and router and speed did not change. I'm still getting between 50 and 60mb.

3 years ago

0

CCJay

Official Employee

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618 Messages

Thanks for doing what you can from home. Do you have a similar experience while connected hardwired to your laptop with the power removed from your router? Routers can cause congestion in your network that can lead to speed issues, even while connected via hardwire. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

0

user_bf0dcd

Visitor

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5 Messages

@XfinityJay​ No improvement when connecting directly to modem.

3 years ago

0

CCCassandra

Problem Solver

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502 Messages

Thanks for checking that, @user_bf0dcd! How many other devices are online in addition to your phone and laptop?

I no longer work for Comcast.

3 years ago

0

user_bf0dcd

Visitor

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5 Messages

3 additional. Total 5 devices. Out of the 5, GHub and Amazon aren't even being used.

3 years ago

0

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