Visitor
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1 Message
Getting messages about returning equipment after already returning equipment
I returned my Xfinity modem to an Xfinity store over a week ago, but I am still getting emails and text messages saying I need to return my equipment or else I’ll get charged.
I saw the guy in the store scan the serial number, and I was about to give him my account number when he said I was all set and didn’t need anything else from me. I now regret that I didn’t think to ask for a receipt. Is there anything I can do so I won’t get charged for this?
XfinitySean
Official Employee
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357 Messages
2 hours ago
Hey there user_try1xg, thanks for reaching out through our community forums! I'm sorry that your receiving emails about a piece of equipment that you already turned in. Our team can definitely take a closer look! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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