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user_d9ohok
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Saturday, April 26th, 2025 4:22 PM

Getting hold of someone!!

The other person is right on!!  You CAN NOT talk to or get anyone on billing, equipment returned they say you still have.

   I've been trying two days plus 4 weeks going to stores and calling.

  Just keep getting the run around.  Can't get the same person, so have to start from scratch each time.

    If I move to a different location, will make sure I can get another service other than Xfinity!!! [Edited: Netiquette]

Question

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Updated 

11 days ago

 • Edited

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1

XfinityBenjaminM

Official Employee

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2K Messages

11 days ago

 

user_d9ohok Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you've had a difficult time getting help with your account. We'll be happy to assist you and answer any questions or concerns you have. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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