Getting Help From a Live Person

Xfinity, YOU LIED. A supervisor called me back after I signed up for service and said she would put a flag on my account so my calls would be routed to a live person. NOT. I have now been asked by the system to reset my modem because there was an issue and wait 10 minutes. And asked by the system to reset my modem and wait 10 minutes. And asked by the system to reset my modem and wait 10 minutes. asked by the system to reset my modem and wait 10 minutes. ENDLESS LOOP. I am so done with you and it's only been 3 days. So I'll call to cancel and then maybe I'll get your attention. But wait! I can't even get through to cancel!

Responses

U

user_6qen0i

Visitor

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4 Messages

3 hours ago

I'm having the same problem. The automated system loops endlessly. Good luck if you actually get an agent, they can't help you either! A technician was supposed to come yesterday after a three hour long phone battle and no one ever showed up. Now I have to try the phones again.

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XfinityBenjaminM

Official Employee

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2.2K Messages

3 hours ago

user_hh1wp4 Hello! Thank you for reaching out to us here on our Community Forum. We'll need to check the account you had setup to see if that is causing the issues getting your modem up and running. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Customer Service

user_hh1wp4

Getting Help From a Live Person

user_6qen0i

XfinityBenjaminM

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