Visitor

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2 Messages

Thursday, April 30th, 2026 12:21 PM

getting half internet speed after upgrading to new plan

I was recently updated to 1Gbps plan but i am still getting no more than 500Mbps both on LAN and WiFi. I use Xfinity Gateway. need help to fix it

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Expert

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117.7K Messages

14 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.4K Messages

3 hours ago

Good afternoon user_ge4ccz. Thank you for reaching out through our Xfinity Community Forum. I do see you have already sent along a direct message, we will be happy to assist you there. 

 

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