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frank790628
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1 Message

Monday, November 25th, 2024 7:35 PM

getting errorCode=10.OP-1003 when shopping for deals

I am seeing this  errorCode=10.OP-1003 error for two weeks while I am trying to shop for new deals or upgrade speed. 

The robot assistant cannot help but keep directing me to the broken paes.

Question

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Updated 

4 months ago

95

2

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XfinityJamesC

Official Employee

 • 

2.1K Messages

5 months ago

Greetings, @frank790628! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues making changes to your service online, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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user_dkarp

2 Messages

4 months ago

I'm having the same issue. Are there any guidelines to work around this issue?

3

0

XfinityShawn

Official Employee

 • 

1.4K Messages

 

user_dkarp Are you a current customer or potentially new customer? Have you tried clearing your cache/cookies as well as try a different web browser?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

4 months ago

0

user_dkarp

2 Messages

@XfinityShawn​ Current customer, tried logging out/in, clearing cookies, incognito mode, other browser. Still get the same error.

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Reply

4 months ago

0

XfinityShawn

Official Employee

 • 

1.4K Messages

 

user_dkarp My team can help you look into promotions today to help you. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

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