Visitor
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1 Message
Getting error when changing streaming services
I currently have the streaming bundle that includes Netflix, Disney+, Hulu, HBO Max. When I try to change this so that I only have standard Netflix and premium Disney, Hulu bundle I get an error and I'm unable to update this.
XfinityQuemekia
Official Employee
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1.3K Messages
17 hours ago
Hi there @WiredBottles! No worries, you've reached the right spot for help! I would be happy to help you get your streaming bundle exactly how you want it.
To get started, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here,
Direct Message Within The Forum.
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