Visitor
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1 Message
Getting conflicting issues
I’ve had multiple chats and made 3 phone calls regarding a 12 month payment plan that was offered on a past due balance (due to a “free” upgrade that I was given that resulted in a huge bill). I’ve been told that the payment plan was approved, I’ve been told that it hasn’t been approved, and I’ve been transferred from person to person. I’ve spent hours trying to get someone to help. I’ve even been disconnected after being put on hold for 45 minutes. I even have screenshots showing that I was told it was approved. Now I’m being told that I have to pay 538.00. I’ve been a customer since 2007 and I’ve never had a bill like this.
XfinitySeth
Official Employee
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1.3K Messages
1 hour ago
Good day user_jave17! I appreciate you stopping by our community for help, and you're in the right place. I understand how important it is to get the correct information when it comes to your billing, so I can assure you we'll provide you with the most up-to-date information possible. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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