Darway's profile

New Poster


1 Message

Mon, Oct 5, 2020 8:00 PM

Getting Charged extra fees for internet

I had just checked my bill and noticed that I am paying an extra $30 a month for speed increasing and was wondering what this charge was.

Extreme Pro Internet



Official Employee


2.4K Messages

7 m ago

Hello, @Darway,


Usually, when something like this happens, it is due to a promotional price expires. I can take a look and see what we have to offer your account. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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