Hello @user_u4azpb, thank you for taking the time to leave a post. I completely understand how frustrating it can be when your bill increases unexpectedly, and on top of that, you can't access one of your favorite apps. You deserve a smooth and stress-free experience.
We’d be more than happy to take a closer look at your account to see what awesome promotions you may be eligible for, and we can also help troubleshoot the Paramount+ issue, so you can get back to enjoying your shows.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityMarshante
Official Employee
•
855 Messages
1 hour ago
Hello @user_u4azpb, thank you for taking the time to leave a post. I completely understand how frustrating it can be when your bill increases unexpectedly, and on top of that, you can't access one of your favorite apps. You deserve a smooth and stress-free experience.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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