Visitor
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1 Message
Getting a line buried
Instead of burying my black line on top of the ground, they crew buried a orange line that I am now being told is a temporary line!
How can I get this resolved asap!
The line runs right across my driveway!
Visitor
•
1 Message
Instead of burying my black line on top of the ground, they crew buried a orange line that I am now being told is a temporary line!
How can I get this resolved asap!
The line runs right across my driveway!
XfinitySean
Official Employee
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417 Messages
7 hours ago
Hi user_asu86d, thanks for reaching out through our community forums! Sorry to hear that it seems the wrong line was buried. You're in the place for help and our team can definitely take steps to ensure the correct line is buried. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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