user_w0ob02's profile

Visitor

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4 Messages

Thursday, May 22nd, 2025 6:37 PM

Getting a cable out of my yard

A temporary cable was placed in my yard in August 2024. It is over 100 feet long. I have made numerous calls to get this wire removed from my backyard. I am told that they need somebody else to connect the hardwire. Because the neighborhood is being updated. I cannot let my grandkids in the backyard because of this cable. We also are not receiving the service we have been promised  and are paying for because its temporary cable slows things down considerably. I am done asking. I have called our village for suggestions. I was told I can do whatever I want with whatever is in my backyard. When my son comes over to mow the lawn, he’s going to mow this cable and not move it. Then many people in the neighborhood will lose service, including me. Then maybe you will come out and take care of the problem. I have a right to use my backyard!

Official Employee

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2.3K Messages

1 day ago

 

user_w0ob02, Hi there! Thanks for reaching out. The last thing we want is to cause any inconvenience to you and your grandkids. I am sorry to learn about this experience with the cable not being removed since August 2024. You've come to the right place. Our team of experts is dedicated to resolving temporary cable concerns such as this over social media. We can help. Are you noticing any service issues at this time due to the temporary cable? Are you able to also send over a picture of the cable?  

 

Visitor

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4 Messages

We have had numerous issues with Internet and TV. I can only take pictures from my back door. I am disabled. And I would have to wait until my son came over to do the yardwork. My yard measures 99 feet. The cable is well over 100 feet. Several technicians have been here and have said someone else has to hook up the hardwire.

(edited)

Official Employee

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2.3K Messages

 

user_w0ob02, Thanks for sharing this picture and additional details. I would like to investigate this further. To further assist, please send us a direct message with your first/last name and full address so I can ensure I pull up the correct account. You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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4 Messages

I am unable to find the “direct message” icon. For handle do you mean

  • user_w0ob02.

Official Employee

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2.3K Messages

 

user_w0ob02,  Hmm. That is strange. You may need to clear the cache and cookies first. The "direct message" icon should appear on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "direct message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

is direct message, the square talk bubble?

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