4 Messages
Get storm ready Wi-Fi
The Xfinity app asks me if I want storm ready Wi-Fi, but when I click the links, it doesn’t allow me to order. It insteads sends me to links and support for new service. I have 1GB service and an XFi gateway now. How can I get storm ready Wi-Fi? Thank you for the help.
EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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3.3K Messages
2 years ago
@user_d311d7 We would love to help you with getting that Storm Ready WiFi ordered! To get started please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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