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user_bzeqdv
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Sunday, April 6th, 2025 2:26 AM

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I got an email about my order confirmation. And I went to the web site to check my status. It shows ‘There’s a pending order on your account

To make changes, choose the service above. You may have limited options to modify your pending order.’ How can I solve this message? 

Question

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Updated 

15 days ago

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EG

Expert

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109.9K Messages

15 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBillie

Official Employee

 • 

3.2K Messages

15 days ago

 

user_bzeqdv Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I would be more than happy to take a look at the account and see what the pending order is for. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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