Get repairs

The Comcast internet wire for my house became loose during a recent storm. It is currently hanging just 7 feet off the road. Yesterday I witnessed a worker in the back of a pickup truck almost become entangled in this wire. It came dangerously close to catching him in his neck. Had he not seen it at the last minute he could have been seriously injured. Possibly even knock out of the truck onto the roadway. I called Comcast and reported the wire down and requested Comcast send out someone to repair the line before anyone got hurt or before my service was interrupted. I was scheduled an appointment sometime after 8AM February 7th. When I got home at 6PM I saw that the line still had not been repaired. I called Comcast and was told the ticket was open and someone should repair the line before 8PM February 7th. It is now after 9:30PM February 7th and still no repair. While reviewing my security files for the day I saw that a second incident had happened later in the day of the 6th of February. Another worker in the back of a truck was almost hit by the wire. Also, a work trucks ladder caught the wire and had to be untangled.

Last year I experienced a similar problem after a storm. It took a month of phone calls to get Comcast out to put the line back up. In that incident the problem was that the line was down on the road.

It seems that Comcast doesn’t care about its customers or the safety of others. Should anyone be hurt because of this line, I will advise them that Comcast has been notified and chosen not to address the problem. I can’t image what the liability will be for Comcast should someone get hurt or even killed being knocked form a vehicle. I should think it would probably be in the millions of dollars, especially if someone dies.

I tried to help you reduce your liability and protect my service by reporting this issue, but apparently Comcast isn’t interested in protecting themselves or others.