Visitor
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1 Message
Get my internet moved
I need my internet box moved to another room due to construction work. The line is too short to relocate it. I have a new box but still the line is short. I need a new line put in so that I can set up the new box and return the old one.
Thank you
John and Iris [Edited: "Personal Information"]
[Edited: "Personal Information"]
XfinityJon
Official Employee
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188 Messages
3 days ago
Good evening user_x2gn6c. I can certainly understand needing your modem relocated. I would be happy to assist you with this process. I would just need some additional information from you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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