Visitor
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1 Message
Get hold of a human
Never so fruatrated with a company. I have multiple homes using xfinity. I sold one. Finally found someone to help me cancel that home ( this alone is unbelievablly horrible service. The app should simply have a easily found location to cancel service. Instead transfer service is all i get). I finally got a human — today i get a cancellation notice FOR THE WRONG HOME! And now i go through the terrible bot and cannot get a person to fix this.
stop trying to market new services to me — not a chance till you have a new approach to customer service.
XfinityKei
Official Employee
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1.5K Messages
19 days ago
@rjvig I'm sorry to hear of your previous experience. Our team can correct this for you! Can you please direct message me your first and last name along with your full service address so that I can assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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