fgao's profile

Frequent Visitor

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5 Messages

Mon, Nov 30, 2020 9:00 AM

Get an Updated Device issue

Hi, I got the notification to switch tv box and tried to follow the process but got "Looks like something went wrong,Please reload the page and try again." popup message, and also different browser gave the same error message. Please help.

Responses

Accepted Solution

ComcastChe

Official Employee

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6.1K Messages

6 m ago

Hi @fgao

Thanks for using the Xfinity Forum to bring this to our attention. I'm sorry about the experience you're having trying to swap your equipment. My team would be happy to help by submitting the order and having it shipped. Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

6 m ago

Same issue.

Official Employee

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2.5K Messages

6 m ago

Good morning, lz-0813. Got it! Please create your own thread and we will be happy to help from there. Thanks!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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