Frequent Visitor
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5 Messages
Get an Updated Device issue
Hi, I got the notification to switch tv box and tried to follow the process but got "Looks like something went wrong,Please reload the page and try again." popup message, and also different browser gave the same error message. Please help.
Accepted Solution
CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @fgao,
Thanks for using the Xfinity Forum to bring this to our attention. I'm sorry about the experience you're having trying to swap your equipment. My team would be happy to help by submitting the order and having it shipped. Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message.
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lz-0813
New Poster
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1 Message
5 years ago
Same issue.
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
Good morning, lz-0813. Got it! Please create your own thread and we will be happy to help from there. Thanks!
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