Frequent Visitor
•
17 Messages
Gateway/Wi-fi equipment fried by lightning strike
I was away on a trip and while a way we had a big thunderstorm. Lightning struck a tree next to our house and the electricity went down the tree into our house. The surge ended up frying a tv downstairs, a tv upstairs, and our gateway/wi-fi equipment. How can we get someone out to take a look at our connections and get a new gateway?
XfinityShawn
Official Employee
•
1.4K Messages
2 years ago
@jrsharp21 Thank you for reaching out about equipment and electrical concerns today. Has the electric company restored your power to your home yet? We can look into shipping a new gateway to you, or you can pick one up at your local Xfinity store. Shipping can take 3-5 business days. If you choose the store option, then you would just take your current gateway back to return it. Which option works best for you?
0
0
jrsharp21
Frequent Visitor
•
17 Messages
2 years ago
We do have power restored. I can take the modem to a local store to get a new one. The bigger issue is this the second time that a lightning strike near by has gotten in through the cable line and fried a tv. This time everything connected to the house cable connections got fried. The other tv’s that we use with wi-fi we’re not harmed. This leads me to believe that maybe the outside line is not grounded properly. How can we get someone to come check this out?
3
0