@user_ugdvxd You can remotely troubleshoot your service using the Xfinity app, however, it is always better to be present to check the connections physically and what the gateway is displaying for lights and flashes. Check out our troubleshooting tips for additional information on what to look for and solutions.
XfinityBradM
Official Employee
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1.7K Messages
9 hours ago
@user_ugdvxd You can remotely troubleshoot your service using the Xfinity app, however, it is always better to be present to check the connections physically and what the gateway is displaying for lights and flashes. Check out our troubleshooting tips for additional information on what to look for and solutions.
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EG
Expert
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122.7K Messages
9 hours ago
@user_ugdvxd
Yes. https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem Scroll down to: "Restart your Xfinity Gateway with the Xfinity app".
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