Visitor
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1 Message
Gateway
Gateway never arrived. Xfinity now keeps texting me to return our old equipment and is charging us more until we do. I can't return it because the other one never came.
Have tried calling so many times and can't get an actual human on the phone to help with this no matter what I say.
Suggestions?
XfinityMarshante
Official Employee
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833 Messages
4 hours ago
Hello @user_apz4wb, thank you for taking the time to leave a post. Sorry you’re going through this. I can completely understand how frustrating that must be, especially when the replacement gateway never arrived. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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