Gateway XB8 activation without the App

Thank you for the reply.  Yes, I am aware the modems don't transfer.  I visited my local Xfinity store today and received a brand new modem, but cannot connect without using the App.

Unfortunately, that is the main way to have your equipment activated. I do understand your situation, and you can reach out to https://www.xfinity.com/xfinityassistant to help with your activation. 

I see, so there is no way I can activate my modem without purchasing a phone that can download the App?  Is there no way customer service at Xfinity can remotely activate my modem if I supply the MAC addresses?  Thanks again!

Edit: The Xfinityassistant only tells me to download the App to activate the modem.  It doesn't provide an alternative option for activation.  Perhaps I just need a different router that doesn't require the App for activation?  Is that a thing?

I will see what I can do to get this going for you @user_63ej6k. To begin, would you mind sending me your name and the address to your account in a Direct message?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.