Visitor

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1 Message

10/26/2026 8:21 PM

Gateway upgrade

I have 1 gig service.  Currently using a xb6 with orbi extenders to provide better signal coverage.  Can I get a newer/stronger gateway to eliminate the Orbi’s and get better coverage?

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Expert

 • 

122.5K Messages

11 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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3.9K Messages

9 hours ago

 

user_e9jlnk. Thanks for your interest in upgrading your internet equipment! We’d be happy to help you replace your current device with our latest available gateway. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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