Gateway stuck in 'label created'

Question

Started shipping my package on Friday and hasn’t got past the label created screen. It’s been three days and I believe it should’ve at least been scanned at another facility. If it’s not moving, I could just go to the xfinity store and get it my self. I would like to let someone know that it isn’t moving and that I’d like to pick it up at an xfinity store.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityThomasD · Answer

Cster2201Thanks for creating a post. I'm sorry to hear that you haven't seen an update on the shipment yet. Most shipments are advised 5-7 business days, and depending on when it was created on Friday, it may not be processed at the warehouse until today. You should be able to visit a local Xfinity Store to pick up the equipment, where they can alter the order to pick up instead, if you'd prefer.

Customer Service

Cster2201

Gateway stuck in “label created”

EG

XfinityThomasD

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