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pumpkinpie2
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Thursday, September 3rd, 2026 8:12 PM

Gateway shipment

Hello all! Last month I scheduled an initiative of internet service at the residence I'll be in, specifically on September 5th. I requested a gateway for equipment, and understand that this shipment usually ships 1-2 business days before the scheduled date. I haven't seen anything yet when it comes to the gateway, I guess I could wait till tomorrow to see if it does ship, but I simply want to make sure if this gateway is still being planned to be shipped on your guy's end. Let me know!

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51 minutes ago

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XfinityAmandaB

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51 minutes ago

 

pumpkinpie2, thank you for stopping in for help with your order for new services and your equipment. I would be more than happy to help look into what is going on with your order. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

 

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