gateway router upgrade

user_mkjwbu Hello, and thank you for reaching out to us here on the Xfinity Community Forums. I am so sorry to hear your new gateway was damaged during shipment. I understand how frustrating it is to finally get new equipment only to have the delivery service mess it up—that must have caused a significant delay and inconvenience for you and your household!

 

We absolutely want to get a working replacement in your hands right away. You have two easy options for getting your replacement:

1. Shipment: We can quickly process an order to have a new gateway shipped directly to you in the mail.

2. In-Store Exchange: We can provide you with the address of your nearest Xfinity Service Center, where you can exchange the damaged one for a working unit today.

Which option works best for you?