Visitor
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1 Message
Gateway never arrived
A week ago I received a text notification saying my gateway had arrived, but it never did. What are the next best steps to getting my gateway?
Visitor
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1 Message
A week ago I received a text notification saying my gateway had arrived, but it never did. What are the next best steps to getting my gateway?
EG
Expert
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112.8K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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1.9K Messages
2 days ago
Good afternoon stchiong thank you so much for taking the time to reach us here via our Xfinity Forums! There are several steps we can take to get you a new gateway. The fastest and most efficient way would be to visit our stores and pick up the equipment in person. Our Xfinity Store Locator is an excellent resource to find the near spot, and even set up an appointment for fast and easy service.
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