hollysa66's profile

New Poster


1 Message

Thu, Dec 17, 2020 6:00 AM

Gateway modem

Anyone else upgrade to gateway service and never get the gateway modem?  it has been 2 weeks and when i call they say it will be sent soon....I am ready to cancel that service.  I wish I had other options for internet in my area.  Customer service is severely lacking with comcast.



Regular Contributor


215 Messages

6 m ago

Have you looked into buying your own internet gateway? The one I have (Arris SBG6580) is a bit older but has served me well the past 5 years or more since we switched to internet from this company.

They were certainly the better (and faster) option than the phone company, who wanted to charge us $30 a month for UNDER 1Mbps internet.

I just wish we had other options here too.

Official Employee


276 Messages

6 m ago

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

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