Visitor
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1 Message
Gateway hasn't arrived
I received a confirmation email for my order on 8/25, and i had selected same day delivery. But because it was after 3PM already, i did expect it to come on 8/26. It is currently 8/27 and i still haven't received the wifi gateway. i got a text this morning that said "Your driver is approaching with your Xfinity order!" but i never received a notification about the equipment being shipped. The front desk noted that they haven't received anything either. I'm not sure what is going on here.
EG
Expert
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120.3K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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3.3K Messages
7 hours ago
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