1 Message
Gateway has yet to be delivered
I ordered an Xfinity Gateway over a week ago for internet connectivity, and I still have not even received a confirmation email that the device was coming to my address. However, they're still charging me as if it has already been delivered. Worst service ever.
XfinityChristy
Official Employee
•
2K Messages
2 years ago
@user_0a258b Thank you for reaching out about this. I would be concerned too! Please know we can help get this resolved and you will not be charged for your new gateway until it is activated on your account. I would like to take a closer look at things so we can see where things are with getting your the new equipment. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account to get started.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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