U

Visitor

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2 Messages

Thu, Jul 14, 2022 8:59 AM

Closed

Gateway fan constantly running

My gateway fan just started running constantly. I most likely need to exchange it but is it safe to leave it running until I can get to the xfinity store in a day or so to exchange it out

Accepted Solution

Official Employee

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243 Messages

3 m ago

Hi @user_89414e. Thanks for bringing this to our attention. The fan being on is making sure the unit does not over heat. Everything will be fine until you change it out. Please make sure the modem has good air circulation around it and is free of dust.

Again

Expert

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28K Messages

3 m ago

Not Guidelines related.

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