2 Messages

Thursday, July 14th, 2022 8:59 AM


Gateway fan constantly running

My gateway fan just started running constantly. I most likely need to exchange it but is it safe to leave it running until I can get to the xfinity store in a day or so to exchange it out

Accepted Solution


Official Employee


273 Messages

11 months ago

Hi @user_89414e. Thanks for bringing this to our attention. The fan being on is making sure the unit does not over heat. Everything will be fine until you change it out. Please make sure the modem has good air circulation around it and is free of dust.




29K Messages

11 months ago

Not Guidelines related.

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