Visitor

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1 Message

10/27/2026 1:34 AM

Gateway delivery cancelled

Hi my gateway delivery was cancelled. Do I need to come pick one up in store?

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Official Employee

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2.8K Messages

1 hour ago

Thank you for reaching out @user_ec0u4b! We regret to hear the delivery was cancelled. A wireless gateway can be picked up at a local store or our team can assist with shipping one.

 

To help reduce the wait, we have a really handy article on how to schedule an appointment for an Xfinity Retail store visit here

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