Garfield Ridge outage

Question

My home internet has been out since the storms last thursday night. I understand these repairs take time but we havent had a decent update from Xfinity in three days. We work from home and have no options for internet services as the local Xfinity hotspots are also down. Life is scheduled nowadays and some sort of estimated repair time would certainly help us schedule our week.

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityVianney · Answer

user_zsoo65, Thank you for creating a new post. I'm sorry to hear service has been down for some time, and I understand you are eager for some hard updates. When I check on my end, I also don't have a set timeline I could provide. The status map online here: https://www.xfinity.com/support/statusmap, and the Xfinity App are updated based on the information from the local teams. Although your immediate area may be back up and running, we may likely have equipment or plants in places where work may still be ongoing. The best thing we can do at this time is to check on the status for any news/alerts as they come in.

Customer Service

user_zsoo65

Garfield Ridge outage

EG

XfinityVianney

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